We hope that you'll love everything you order from Dripe But if you're not 100% satisfied, you can return it. Our return policy explains everything you need to know.
Make sure you contact us before sending your order back to us. We aren't able to accept returns unless they have been authorized by our Customer Service team. Read the instructions below to learn more about returning items.
Cancellation
We accept order cancellations before the product is shipped or produced. If the order is canceled you will get a full refund. We cannot cancel the order if the product is already shipped out.
Returns
We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product.
You must contact our Dripex customer service team before you deliver the returned merchandise. Our customer service team will inform you the return address through e-mail. You must return all original packaging boxes, manuals/accompanying documents and packaging materials, gifts (if any) and returned goods together. To complete your return, we require a receipt or proof of purchase.
We do not accept returned products that are not in the same state as the products when they are delivered or products that have traces of use and exceed the packaging only. The requirements for goods that can be returned and exchanged are:
Starting a Return Process
Proof of Purchase
To validate the return or exchange, please provide any of the following information.
-Valid Order Number
Take photos of items including the product logo and product label
Email address used at the time of purchase
-Transaction iD of credit card / Pp used at the time of purchase
We are unable to accept any items for return or exchange without proof of purchase.
Note:
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost. The specific fee should be based on the express company you choose.
If the return is due to our reasons, (i.e. defective or damaged item, the wrong size, or the wrong product), then we will bear the shipping fee.
Refunds
Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If it is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days.
Note:
If you participate in the "full reduction" or other preferential activities of the returned goods when you purchase, the amount of refund is limited to the amount you paid;
If you used a coupon when purchasing the product, it will automatically become invalid;
If you haven’t received a refund within 30 days after the approval of refunds. Please contact dripex669@gmail.com.